Returns & warranty

Last updated: 4 November 2026

We purchase every part specially for your order from suppliers in the USA; parts are not kept in stock in Europe. That is why we take back only parts that arrived damaged or that are not the part you ordered.

1. Parts that arrived correctly are not returnable

If you received the part number you ordered, in good condition, the part cannot be returned or exchanged — also if you changed your mind or the part does not fit your vehicle. A part with a newer number that officially replaces (supersedes) the number you ordered counts as the correct part.

Please check the part number and the fitment carefully before you accept our quote. If you are not sure, send us your VIN or ask us before you pay.

2. Damaged or wrong parts

Check the parcel when you receive it. If a part is damaged, or it is not the part number you ordered, email [email protected] within 3 days of delivery with your order reference and photos of the parcel, the label and the part.

• Do not install the part and keep it in its original packaging.
• Please do not send anything back before we confirm the return and give you the instructions.
• The return transport is paid and arranged by you, so that the part reaches our warehouse in Romania: 71 Sf. Ilie, Vișan, Iași 707041, Romania. Keep the tracking number of your return.
• After we receive and check the part, we send you the correct part or, if you prefer, refund the price of the part by bank transfer within 14 days, to the account you paid from.

3. Warranty

Genuine parts carry the manufacturer’s warranty. If a part becomes defective, contact us with the order reference, a description of the problem and photos: we check the case and handle the claim with the supplier or the manufacturer for you. Normal wear, incorrect installation, accidents and use on a vehicle the part does not fit are not covered.

4. Business customers

The same rules apply to orders placed by companies.

Nothing in this policy limits rights that cannot be excluded or limited under the law that applies to you.

Contact

[email protected] · WhatsApp +1 929 708 6923 · Contact form — always include your order reference.